FREQUENTLY ASKED QUESTIONS

How long does the test take and what happens?


The entire process takes less than 10 minutes and we provide very clear instructions. We supply the test and all accessories needed. You only need a few drops of blood (10uL). We provide a special lancet that has a spring loaded painless prick. Squeeze a few drops of blood into the buffer tube, wait a few minutes so they can bind togerther properly and then add three drops to the test cassette. Wait five minutes and the results will visually present themselves.




Where can I get corona virus tests?


At this current time we are able to provide our point-of-care rapid tests under the FDA's emergency protocol to individuals. But qualified partners such as clinics, hoslpitals and licensed care givers are allowed to adminsiter our tests. If you join our mailing list, we will provide a list of locations in your area that administer our test.




Can I purchase for at-home use and self-administer?


These rapid tests have been developed to be simple enough for people to self-administer at home and so are working through the usuabilty studies needed to submit for Over-the-Counter status with the FDA. But at this point we have not been granted the rights and cannot market or provide our tests directly to consumers until FDA grants us those rights. Please join our mailing list for product updates on when the FDA approves our tests for individual use.





 

CUSTOMER CARe

Update COVID-19 Rapid Tests:

The COVID-19 tests are sold in compliance with the FDA's emergency protocol.  The Empowered Corona Virus Rapid Tests  are designed to be administered without medical supervision, however, we are not authorized to sell or market directly to consumers, so they are limited to locations where they can be administered by trained professionals. We are working through the prudent steps put in place to become an over-the-counter solutions.

 

Please join our mailing list for updates. 

We will be taking orders for the Empowered COVID-19 Point-of-Care Rapid test, but will be portioning out shipments as we bring production up to demand. Please share your contact information and number of tests you require.  We'll do our best to meet your needs.    

PRIVACY & SAFETY

Empower Diagnostics recognizes that our customers value their privacy. However, in order to conduct business in this increasingly electronic economy, the collection of personal information is often necessary. Empower Diagnostic's goal is to balance the benefits of e-commerce with customers’ rights to prevent the misuse of their personal information. Our goal is to provide you with the best service and to help Empower you with information to best manage your health.

 

COLLECTION OF PERSONAL INFORMATION

In general, you can visit our website without divulging any personal information. However, if you order laboratory tests, Empower Diagnostics and our partner labs may require certain personal information from you such as your name, email address, telephone number and date of birth. Additionally, Empower Diagnostics may use this information for other business purposes, such as alerting you to future promotions and services that may be of benefit to your understanding of certain laboratory tests.

 

PAYMENT INFORMATION

To process your order, Empower Diagnostics requires payment by Visa, MasterCard, Discover, American Express, Health Savings Cards, PayPal, ACH, or Apple Pay. When you enter personal credit card or checking information on our website, our secure gateway encrypts the information. Empower Diagnostics has no access to your financial information.

Empower Diagnostics partners with leading payment gateways, ensuring safe and secure credit card processing. Services include an optional vault to securely store customer information and payment methods.  Customers enjoy the peace of mind that comes with knowing their information is secure and the added convenience of not having to re-enter their information each time a purchase is made. When a payment method is stored in the vault, the information is encrypted by the gateway and associated with a unique payment method token.

 

COLLECTING INTERNET INFORMATION

Empower Diagnostics collects Internet Protocol (IP) addresses and domain information as part of our analysis of website use. This data enables us to become more familiar with customers that visit our site, how often they visit, and what parts of the site they visit most often. Empower Diagnostics uses this information to improve our web-based offerings. This information is collected automatically and requires no action on your part.

 

COMMUNICATIONS

In the event you choose to correspond with us by email, we may retain the content of your email messages together with your email address and our responses. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information.  We provide the same protection for these electronic communications that we employ in the maintenance of information received by mail, telephone or fax.

 

USE OF COOKIES

Cookies are small pieces of data that are stored by a user's browser on the user's hard drive. Cookies can remember what information you access on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for you to move from webpage to webpage and to complete commercial transactions over the Internet.

 

Cookies help Empower Diagnostics collect important business and technical statistics to gather information about your browsing activities in order to constantly improve our website and better serve our customers. This information assists us in designing and arranging our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our customers and prospective customers. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

 

EMPOWER DIAGNOSTIC'S PARTNERS

We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other websites are provided as pointers to information on topics that may be useful to the users of our website.

 

EMPLOYEE ACCESS, TRAINING, & EXPECTATIONS

Our corporate values, ethical standards, policies, and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons, processes, and transactions.

Empower Diagnostics reserves the right to change, modify, or update this statement at any time without notice.

WHOLESALE INQUIRIES

Wholesale inquiries please contact

sales@empowereddiagnostics.com

(206) 228-5990

PAYMENT METHODS

- Credit / Debit Cards - PAYPAL - Offline Payments can be arranged with Empower Diagnostics Credit Department: accounting@empowereddiagnostics.com

 
 
 
 

206.228.5990

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Copyright © 2020 Empowered Diagnostics. All rights reserved.

This information—including product information—is intended only for residents of the United States. The products discussed herein may have different labeling in different countries.