Shipping & Returns

SHIPPING & RETURNS

Ugh, so sorry if we did something lame... need to return something? 

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for credit, a different product, or a refund to the original payment method. We want you to be happy. 

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions. 

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must be returned in original packaging

  • Returned items must have no visible signs of wear or use

  • Must be returned within 30 days of purchase

 

To initiate a return or exchange, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

  1. Login to our online return portal using your email address and order ID

  2. Choose the products you wish to return or exchange from your order

  3. Print your prepaid shipping label that you will receive by email

  4. Send all items back to us using the label provided

206.228.5990

We'd Love to Hear From You

Copyright © 2020 Empowered Diagnostics. All rights reserved.

This information—including product information—is intended only for residents of the United States. The products discussed herein may have different labeling in different countries.